How does TEFL Screen work?
You submit a candidate demo video or a supported video URL, TEFL Screen analyzes it, and you first receive a preview. After payment is confirmed, the full report is delivered by email.
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Frequently Asked Questions
These answers cover the current MVP workflow, including preview access, offline payment, delivery timing, and video retention.
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What do I see before payment?
The preview includes the likely English variety section and a limited view of the evaluation so you can decide whether to unlock the complete report.
How do payment and delivery work?
Payment is currently handled offline. After TEFL Screen confirms payment, the full report is manually sent to the email address tied to the request.
How long does delivery take after payment confirmation?
TEFL Screen aims to send the full report within 24 hours after payment confirmation.
Do you offer refunds?
No refund is available once the report has been sent out. If a report cannot be delivered because of a TEFL Screen service failure, support can review the issue and decide on the appropriate remedy.
How long do you keep uploaded videos?
Uploaded videos are retained for up to 90 days and may be deleted sooner if they are no longer needed for operations or support.
What video formats and lengths are supported?
The current workflow supports common formats such as mp4, mov, and webm, as well as supported video URLs. The current product design targets videos up to five minutes.
Does TEFL Screen support English and Chinese?
Yes. The site footer and policy pages support both English and Chinese, and the report workflow already includes a language choice.
Can I use the report as the only hiring decision?
No. TEFL Screen reports are decision-support tools and should be combined with human review, teaching judgment, and your own hiring process.
How do I contact support?
Email support@teflscreen.com. If your question is about a submitted evaluation, include the reference ID so the team can look it up faster.